THE GALEBREAKER GUARANTEE

Guarantee – a commitment to our customer

All Galebreaker systems (with the exception of VVS) have been designed and tested to British Standard EN13241 with a Resistance to Wind Load Rating of Class 5. Tried and tested in the harshest weather conditions, our products are fully guaranteed for two years, followed by an eight year graduated guarantee. Please note that, in extreme weather conditions, some moisture may penetrate a mesh material.

In the unfortunate case of accidental damage, you can order parts from our full spares list including replacement sheets, tubes, collars, brackets, springs etc.

Galebreaker 10 Year Guarantee

Galebreaker’s ten year system guarantee includes all products in our door, clip-on panel and Variable Ventilation curtain range. In addition to the 10 year system guarantee for component parts, all motors and control systems’ guarantees have been extended to 5 years.

The sliding guarantee scales are as follows:

Galebreaker Systems Guarantee for all door, clip-on panel, curtain and Sila-Cover systems:

Year 1 & 2 100% replacement on parts

Year 2 – 3 80% discount on parts

Year 3 – 4 70% discount on parts

Year 4 – 5 60% discount on parts

Year 5 – 6 50% discount on parts

Year 6 – 7 40% discount on parts

Year 7 – 8 30% discount on parts

Year 8 – 9 20% discount on parts

Year 9 – 10 10% discount on parts

Galebreaker Motor Controls Guarantee:

Year 1 & 2 100% replacement on parts

Year 2 – 3 75% discount on parts

Year 3 – 4 50% discount on parts

Year 4 – 5 25% discount on parts

Galebreaker Guarantee for all other items–

Farmflex, Rigitex, Birdnet, Stockshade and all spare parts, cables and pulleys:

Year 1 100% replacement on parts

Exclusions

Products found to be installed incorrectly i.e. not according to Galebreaker’s instructions.

Products that have been tampered with or altered.

All guarantee claims should be accompanied by the relevant claim form, proof of purchase date and supporting photos.

Any valid claims will be subject to the standard terms and conditions.

Galebreaker guarantees do not affect consumers’ statutory rights.

All Galebreaker Door Systems have been designed to meet the stringent European Standard EN 13241 which specifies the safety and performance requirements for doors, gates and barriers intended for installation in industrial, commercial or residential premises. EN 13241 also includes a wind load classification system which all Galebreaker Door Systems adhere to.

Galebreaker has a proud reputation for providing products with outstanding durability against the elements. However, it is impossible for us to legislate against extreme weather conditions. Below is the industry recognised “Beaufort Scale Wind Specifications For Use On Land”. Please note that at Beaufort scale 10 “considerable structural damage” is experienced, and it is these conditions that Galebreaker consider extreme. Topography and location of buildings may also be the cause of localised gusts which must also be taken into consideration. Wind speeds and gusts will be recorded by the local Met Office.

Galebreaker therefore takes a common sense approach to wind damage claims. If wind speeds or gusts have been recorded in excess of “Beaufort Scale 9” at, or near a specific location, we will not cover a claim. In these circumstances, the customer should make a claim against their own insurance company. Where damage has been caused through inadequate installation (including 3rd party), improper securing of the door during adverse conditions, or negligence, we will also be unable to cover a claim. Any claims must be reported to Galebreaker in writing within 30 days, and must be supported by photographs, original purchase order date and invoice number. The customer must also ensure that Galebreaker and/or its representative has access to the damaged product and the site where such damaged occurred. Any claims which are valid will follow our guarantee terms and conditions.

The Beaufort Scale